If something went wrong with your order, here’s what to do.
Each order is printed to your artwork and specifications. Once it has been printed, we do not accept returns or offer refunds for changes of mind or errors in customer-supplied artwork, sizes, colors, or quantities.
If your order has a production error, contact us within 30 days of receiving it. Include your order number, a description of the issue, and photos that show what happened.
Once we confirm a production error, we’ll provide a free reprint or store credit. Cash refunds are not issued.
Test a transfer on a sample garment before starting a full production run. Fabric content, press settings, and application methods can affect the result.
We do not cover the cost, replacement, or reimbursement of garments used with our transfers. This includes losses related to adhesion, peeling, dye migration, color variations, sizing or layout, press temperature, pressure, dwell time, fabric type, application technique, thin lines, or fine details.
You are responsible for how transfers are used and applied.
You may request a cancellation within 24 hours of placing your order, provided production has not begun. Once printing has started, the order cannot be canceled.
Review your artwork, colors, print size, layout, and quantities before submitting your order. We do not cover errors caused by low-resolution files, incorrect colors, or design errors supplied by the customer.
Read the art guidelines for help preparing your file.
Email orders@presspeelship.com with your order number and details of the issue. If you’re requesting a reprint or credit, attach photos.
