Refund and Return Policy – Press Peel Ship
At Press Peel Ship, we take pride in producing high-quality, custom-printed DTF transfers for our customers. Because every order is printed specifically to your submitted artwork and specifications, our refund and return policy is as follows:
1. No Returns or Refunds
Due to the custom nature of DTF transfers, we do not accept returns or offer refunds once an order has been printed. Each transfer is produced exactly as submitted by the customer, so please review your artwork, size, and order details carefully before checkout.
2. Exceptions for Production Errors
The only exception to our no-return policy is in the event of a mistake made by Press Peel Ship (for example: incorrect size, missing prints, or a clear production error).
If you believe an error has occurred:
Report the Issue: Contact us within 24 hours of receiving your order with photos and a detailed explanation of the issue.
Review & Resolution: Once we review and confirm that the mistake was on our part, we’ll either reprint your transfers at no additional cost or issue a full refund, including shipping if applicable.
3.Garment Liability Disclaimer
At Press Peel Ship, we specialize in producing high-quality DTF transfers — not garments. By placing an order, you acknowledge and agree to the following terms:
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Press Peel Ship is not liable in any way, shape, or form for the cost, replacement, or reimbursement of any garments that are pressed using our transfers — regardless of the outcome.
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This includes, but is not limited to:
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Transfers not adhering or peeling
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Dye migration
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Color variations or mismatched expectations
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Incorrect sizing, scale, or layout of the design
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Issues related to heat, pressure, dwell time, fabric type, or application technique
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Thin lines, fine detail, or other design-related complications
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We strongly recommend testing each transfer on a sample garment before running a full production. Variables such as fabric content, press settings, and application methods can significantly affect results.
By ordering from Press Peel Ship, you accept full responsibility for how the transfers are used and applied. No exceptions will be made for garment-related losses or issues.
4. Cancellation Policy
Orders may be canceled within 24 hours of being placed, provided production has not yet begun. Once printing has started, cancellations cannot be accepted.
5. Customer Responsibility
Customers are responsible for ensuring that all artwork, colors, sizes, and quantities are correct before submitting the order.
We are not responsible for issues resulting from low-resolution files, incorrect colors, or design errors provided by the customer.
6. Contact Us
If you have any questions or concerns about your order, please reach out to us right away at info@presspeelship.com.
We’re committed to making sure you have a smooth and positive experience with every order.
