FAQ
Find the answer you need, or get in touch if your question is about a specific order.
Build a sheet to arrange multiple designs together and cut them apart yourself. Choose pre-cut transfers to upload an image, choose its size and quantity, and have us cut the transfers apart.
No. Anyone can order, and you don’t need a reseller account. Available sizes, quantities, and prices are shown in the ordering tool.
Sample packs are currently unavailable. Contact us if you have a question before ordering.
Prepare it at the intended print size with at least 300 DPI. Use a transparent background if you don’t want a printed box, and outline editable fonts.
Read the art guidelines for accepted file formats and fine-detail requirements.
Screen and printed colors can differ. We do not Pantone match, and repeat prints can vary slightly. If color is critical, order a sample first.
Press at 290–300°F for 3 seconds with medium pressure, then peel hot. An optional second press can be used with a protective sheet.
Test the garment and press before a production run. Read the pressing guide for the steps and troubleshooting.
We recommend a heat press for consistent temperature and pressure. A basic heat press can be used; test your setup before pressing a full order.
Cotton, polyester, blends, fleece, and canvas are listed as compatible materials. Fabric finishes and heat sensitivity can affect the result, so test your garment first.
For a specific fabric, ask our team before ordering.
Qualifying orders placed by 10 AM PT, Monday–Friday, are eligible for same-day pickup after 3 PM. Later orders may be ready the next business day.
Product-specific production times and rush availability can differ. Check the product and cart options for your order, and wait until it is ready before travelling.
Shipping is available within the United States. Available carriers, services, and rates are shown at checkout.
Contact us within 30 days of receiving your order. Include your order number, a description of the issue, and photos if you email us.
Store credit or reprints are the standard resolution; cash refunds are not issued. Read the full policy for coverage, exclusions, and garment liability.
The policy does not cover garment replacement or reimbursement. Test your transfer and application settings before a production run.
Tell us what you’re working on or what happened with your order.
